Digital natives vs. immigrants: the population of natives (born after 86, by Gartner's definition) is rapidly growing and will soon invade the enteprise.
The previous financial crisis has "invented" e-banking while cutting costs and head count and increasing activity. Innovation is the answer to a crisis!
Digital natives require business & social mix, superior service experience, transparency, real-time…
Trends: the consumer is in control, the cost structures change, there is a fight for top talent, the equation "trusted + local = value" is redefined.
Productivity? It varies in a scale of 1 to 10. Natives are changing their view from processes to "employee situation".
Keys: people centricity, "Share, learn and contribute".
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