Gartner Analyst Opening Keynote

Steve Prentice - Just deal with it!

IT must change. 75% of IT users are web consumers. Stop trying to control everything.

Innovation is needed. Managers must be able to respond to new unknown demands.

Susan Landry (Innovation) - Now's the time to crank up the creativity.

An example with mashups: end-users are far more advanced than IT people think. They will build what they need if IT does not provide it.

Build collaborative environments.

Share ideas (they should not be kept secret).

Turn innovation inside out. Thers is no time and budget for innovation unless we change how we innovate.

Andy Kite (Applications)

Same stuff as yesterday, still funny.

Brian Gammage (IT infrastructure)

Modernization is required in the data centre, network…, there is too much risk associated if you do nothing. Have a long term view if budget cuts have to be made. Some parts are non-negotiable, you may have choice on others.

Commoditization can help control cost. Look at the clouds… Re-focus and re-prioritize.

Take stock of your infrastructure portfolio. That's the critical first step. Distinguish the critical from the important, and the important from the commoditized.

Richard Hunter

Decide what has to be spent (quick analogy for the selection: stop the bleeding before worrying about the broken arm): measure performance, build a transparent framework and manage the human aspects of change.

Plan for multiple futures, you can't guess it right with only one scenario.